Delivery Specialist (Clinical Research)

Porto, Porto District
Work Type: Full Time

We are currently seeking for a Delivery Specialist for joining our team, focusing on the delivery of our solutions for clinical trials. We are looking for someone who wants to join a team of bright, young and dynamic entrepreneurs and is willing to bring her expertise and passion for making a difference in health care, for the benefit of patients. You are an integral part of a team where responsibility comes as standard and opportunities for personal growth are readily available.  


Duties & Responsibilities 

Promptly’s solutions are deployed in partnership with our hospitals’, health systems, and Pharma and Medtech clients. Our Delivery Specialist will be responsible for the full deployment of our key clinical solutions in the context of clinical research 

Duties include, but are not limited to: 

Delivery responsibilities 

  • Guaranteeing that deployments and care programs within your direct oversight are delivered with high-quality deliverables, within the time and budget planned. 

  • Respond to customer queries in a timely and accurate way, via phone, email or chat 

  • Identify customer needs, gather key requirements and help customers use specific features in order to promote the adoption of Promptly solutions. 

  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) 

  • Follow up with customers to ensure their technical issues are resolved 


Product Management responsibilities 

  • Showcase our products in key client meetings for researchers, CROs, sponsors, etc. 

  • Gather customer feedback and share with our Product teams for being able to prepare our products for new, exciting use cases within clinical research 

  • Creating polished user stories for the product team and leading the analysis and contributing to requirement gathering for upcoming products 

  • Manage the development and releases of upcoming versions of Promptly’s products for the clinical trials business 


Qualifications and work experience 

  • Previous experience with clinical research (CROs, AROs, Academic centers) 

  • Problem-solving, time-management and organizational skills 

  • Multi-tasking abilities 

  • Abilty to adapt to fast-paced environments  

  • Patience when handling tough cases 

  • Excellent written and verbal communication skills (English is mandatory) 

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