We are currently seeking for a Delivery Specialist for joining our team, focusing on the delivery of our solutions for clinical trials. We are looking for someone who wants to join a team of bright, young and dynamic entrepreneurs and is willing to bring her expertise and passion for making a difference in health care, for the benefit of patients. You are an integral part of a team where responsibility comes as standard and opportunities for personal growth are readily available.
Duties & Responsibilities
solutions are deployed in partnership with our hospitals’, health systems, and Pharma and Medtech clients. Our Delivery Specialist will be responsible for the full deployment of our key clinical solutions in the context of clinical research.
Duties include, but are not limited to:
Guaranteeing that deployments and care programs within your direct oversight are delivered with high-quality deliverables, within the time and budget planned.
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs, gather key requirements and help customers use specific features in order to promote the adoption of Promptly solutions.
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Follow up with customers to ensure their technical issues are resolved
Product Management responsibilities
Showcase our products in key client meetings for researchers, CROs, sponsors, etc.
Gather customer feedback and share with our Product teams for being able to prepare our products for new, exciting use cases within clinical research
Creating polished user stories for the product team and leading the analysis and contributing to requirement gathering for upcoming products
Manage the development and releases of upcoming versions of products for the clinical trials business
Qualifications and work experience
Previous experience with clinical research (CROs, AROs, Academic centers)
Problem-solving, time-management and organizational skills
to adapt to fast-paced environments
Patience when handling tough cases
Excellent written and verbal communication skills (English is mandatory)